Quality Control
When you choose our Pro Plan and use our selected suppliers, we will guarantee the quality of your products.
If we find defective products during the product inspection in our warehouse, we will help you replace them for free.
If you find product defects 15 days after you receive the goods and provide evidence of them, we will send a replacement or compensate you.
How We Inspect Your Products
General Inspection
Whether you use our Pro or Basic plan, your goods will be sent to our warehouse and checked with our free general inspection service. We check your products based on Level Ⅱ, AQL2.5 , just as other inspection companies do.
When there are defective products, if you use our selected suppliers, we can solve the quality issue without charging extra fees. If it’s your own suppliers, we will help you to talk with them until the problems are solved but you need to pay the logistics cost, traveling fee, etc.
If you want a specific inspection solution or a lower defect rate, please contact our agent to find out if there are extra fees.
